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FAQ

We’re here to help you!

Here you’ll find answers to the most frequently asked questions. If you need anything else, get in touch at hello@apinistudio.com and we’ll be happy to help.

CONTACT US

RETURNS AND EXCHANGES

Can I return my order?

Of course. You have 14 days from the date of your order to change your mind and return it.

How can I return my order?

Write to hello@apinistudio.com, including your order number, first and last name, and the reason for the return.

Once we receive your request, we’ll send you confirmation of the return, a prepaid shipping label and instructions on how to prepare and send the parcel.

Can I cancel or modify an order?

ou can cancel or modify your order before it has been shipped by contacting us as soon as possible at hello@apinistudio.com and providing your first and last name and order number.

What should I do if I receive the wrong or a defective item?

No problem. If you receive the wrong item or notice any defects, please contact us right away athello@apinistudio.comand send us a photo of the item received. We’ll arrange a replacement at no extra cost to you.

Do refunds have a cost?

Refunds are always free of charge. However, if you choose to return your order and originally paid shipping costs, those costs will be deducted from your refund. If you did not pay any shipping costs, you will receive a full refund.

PRODUCTION TIMES

How long will it take to receive my order?

Shipping times are approximately:

- 2 to 5 business days for Italy
- 10 to 15 business days for Europe

For special requests, or if you need to receive your jewelry by a specific date, please contact us at hello@apinistudio.com. We’ll be happy to help.

Where are your products made?

Àpini Studio jewelry is made entirely in Italy, almost exclusively in Milan and the surrounding area, by specialized artisans and workshops.

What materials are your jewelry pieces made from?

All our jewelry is handcrafted in gold and 925 silver. The precious and semiprecious stones we use are sourced from certified Italian suppliers.

Can I personalize my jewelry?

For customizations, engravings or modifications, contact us athello@apinistudio.com. Whenever possible, we’ll be happy to accommodate your request.

PRODUCT CARE

How do I care for my Àpini Studio jewelry?

Àpini jewelry, especially gold pieces worn every day, requires very little care. To keep your jewelry looking its best, avoid direct contact with perfumes, creams and detergents. Remove it before showering, exercising, swimming in the sea or in a pool, and store each piece separately in its pouch to help prevent scratches. Silver may naturally oxidize when exposed to air and humidity. This is completely normal, and a gentle cleaning will restore its original shine. Pearls should always be stored in a dry, well ventilated place to help preserve them.

How can I clean my jewelry?

Clean your jewelry with a soft cloth, or with mild soap and lukewarm water, making sure to dry it thoroughly afterwards. We recommend doing this approximately once every two or three months. If your jewelry needs a deeper clean, ultrasonic cleaning is usually the best option. You can take it to any trusted jeweler or goldsmith in your area.

Do you have any other questions?

No problem, write to us athello@apinistudio.comand we’ll be happy to help.

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